Frequently Asked Questions

In NUSPRO you order at any time online by clicking the "Add to cart" button that exists in each product.

You can also order by telephone, by contacting us at +30 2312-315-069 every day from 11:00 to 18:00, except for weekends.

You can use your credit card safely for the execution of your orders.

Our website works with PAYPAL, the best known and most secure payment service on the Internet.

If you choose to pay by credit card even if you do not have a PAYPAL account then will automatically go to the company's site (PAYPAL) and after providing your card's data you will go back to NUSPRO.

The only information NUSPRO receives is whether or not your payment was successful.

We neither have access to your credit card data nor store them somewhere in NUSPRO.

Once you make your order, you are informed via e-mail about it's progress.

You are informed in the following phases of your order:

a) When you place a new order, you receive a confirmation e-mail that the order was registered successfully.

b) When your order is processed and the collection of the products starts, you receive new e-mail.

c) When your order is completed and sent to the carrier you also receive an e-mail.

You can make any changes you want in your order until it is completed and delivered to the carrier.

You can add or remove products or even replace a product that you have ordered.

In any case, the change can be done either by contacting us by phone or via e-mail to

When you want to add or replace a product, the order delivery time changes as the process begins again for the product you just added.

If you receive an e-mail with the word in the INVOICE region, Order Status:

Completed, it is not possible to change or cancel your order.

Your products will be sent to you from our warehouse in Bulgaria or directly from our suppliers in the European Union.

NO, NO EXTRA CHARGE. The transport and COD values are the most competitive and even among e-shops whose head office is in your country.

In many cases you will see that transport is free or charged with a minimum amount as cash on delivery costs, if you have chosen this payment method.

The wholesale is the prime activity of our company.

If you are a merchant or shop and you are interested in buying products that we represent, manufacture or sell in wholesale prices and intra-Community trading conditions free of market VAT, please contact us at +30 2312-315-069 or email